All Orders are Dispatched Within 24 hours.

Tracking information will be sent to your registered e-mail & Whatsapp when the order is confirmed, shipped & delivered.

If there’s any delay, no tracking info, or other questions, feel free to contact us at support@casexs.in or on WhatsApp at +91 8921097859.

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from our warehouses and we will do everything to get you your order as fast as possible!

Estimated delivery time in India 2-6 days. 

1-3 days in South India.

ARE THERE ANY SHIPPING CHARGES APPLICABLE ON MY ORDER?

Shipping is free for all Prepaid Orders. A flat Rs. 40 charge is applied to all Cash On Delivery orders


WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck, sent back or even lost during the delivery process, we apologize! However, in cases like this, We will send you a new package with quicker shipping and full tracking.

Cancellation & Refund Policy


CASEXS RETAIL LLP believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within Same day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

  • CASEXS RETAIL LLP does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Same day of receipt of the products.

  • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Same day of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the CASEXS RETAIL LLP, it’ll take 3-5 days for the refund to be processed to the end customer.